Returns, Warranty & Service

30 days to request a return

JM CAMERA provides a 30-day return window after delivery. Contact us before returning an item so we can provide instructions and the correct address. Read Returns & Cancellations for return conditions and shipping responsibility.

What this support covers

Our after-sales support centres on the 30-day return policy. This is not a separate repair warranty or a promise of free servicing for a stated period. No additional 90-day, six-month or manufacturer warranty is offered unless explicitly confirmed for the individual item.

If something seems wrong

Email jmcameralibrary@gmail.com with your order number, item reference and a description of the issue. Photographs or a short video can help. Keep the packaging while a delivery issue is being investigated, and contact us before arranging repairs or sending the item back.

Vintage equipment and service records

Age-related wear and any disclosed limitations are recorded on the product page. A condition grade does not establish recent servicing. Where no service documentation is available, the dossier says so. We do not list an authorised repair partner unless a relationship has been confirmed.

Before purchase

Ask about compatibility, individual condition details or the feasibility of a video inspection before ordering. Make a collector enquiry.

Online requests

Sign in to your customer account and open the order to request a return or cancellation where available. You can also email us. Wait for our instructions before sending an item back. No restocking fee applies. Your mandatory consumer rights remain unaffected.